Frequently Asked Questions
Everything you need to know about shopping with Horizon.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to qualify for a full refund.
Do you offer international shipping?
Yes, Horizon ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.